Return & Refund Policy

At Jado Telecom, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returning items and receiving refunds.

Returns

Eligibility for Returns:

• Items must be returned within 7 days from the date of purchase.
• Products must be unused, in their original packaging, and accompanied by proof of purchase (invoice or receipt).
• Certain items, such as [non-returnable items or personalized products], are exempt from being returned.

Steps to Initiate a Return:

1. Contact our customer support team at info@jadofzco.com to request a return authorization.
2. Ship the item(s) to the address provided by our team. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

Eligibility for Refunds:

• Refunds are processed after the returned item is inspected and approved.
• Refunds will be issued to the original payment method used at the time of purchase.

Refund Timeline:

• Approved refunds will be processed within 5 business days of receiving the returned item. Please allow additional time for your bank or payment provider to process the refund.

Partial Refunds:

• In certain cases, only partial refunds may be granted (e.g., items returned with visible signs of use or missing components).

Exchanges

If you need to exchange an item, follow the same return process and specify the replacement product. Exchanges are subject to stock availability.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards.
• Downloadable software or digital products.
• Opened or used accessories (e.g., screen protectors, headphones).

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact our customer support team within 2 days of delivery.
• Provide photos or videos of the damage to expedite the resolution process.
• We will arrange a replacement, repair, or full refund based on the circumstances.

Shipping Costs

• Customers are responsible for paying shipping costs for returns unless the return is due to our error (e.g., defective or incorrect items).
• Original shipping charges are non-refundable.

Contact Us

If you have any questions or need further assistance with your return or refund, feel free to contact us:

• Email: info@jadofzco.com
• Phone: +971 50 234 3436
• Address: Dubai-United Arab Emirates